We are available to help you with any of your banking issues. Do you have a question? There are answers to some frequently asked questions about our products and services and much more.
We are open from 8am to 4pm, Mondays to Fridays at all our branches. Our Lagos Island branch on Nnamdi Azikiwe / Ali Balogun Junction, Idumota, Lagos is however also open on Saturdays from 9am – 2pm.
Please click on Mobile App and follow the link to download from your App Store or Play Store.
Please click on Internet banking and follow the steps to register
That’s easy! please click on “Forgot password” option on the Log in page and follow the steps.
Please note that the OTP is sent to your registered mobile number. Kindly click on the “Resend” option to re-push or contact email@example.com for account information update, if you can no longer access your registered mobile number.
Please call our Business Concierge team on 070077684387 for prompt assistance.
This is the 4-digit PIN you created during registration. You can however get a new PIN by following the “Forgot transaction PIN” steps on your mobile application. You can also change an existing transaction PIN on the same Menu Option.
This is a 5 or 6-digit number provided to you at account opening. For assistance retrieving this, please send an e-mail to firstname.lastname@example.org
Please click on the “Report Fraud” option on your online or mobile platform to immediately restrict your account. Also send an e-mail to email@example.com or call 070077684387 to report this.
You can transfer up to 5million naira daily from your individual account using the online or mobile platform. You can transfer up to 100,000,000 naira daily using the Corporate internet banking platform.
Please fill the limit increase indemnity form and return to us to increase your limit. Please contact us via firstname.lastname@example.org for assistance.
N10 for up to N5,000 plus 7.5% VAT on the charge
N25 for N5001 – N50,000 plus 7.5% VAT on the charge
N50 for N50,000 and above plus 7.5% VAT on the charge
This is however subject to change
A notification of successful transfer with a corresponding debit most likely confirms the transfer was successfully sent to the beneficiary the instant you got the alert. You can however request the proof of transfer (Session ID) from our Business Concierge team and send to the beneficiary for confirmation from his/her Bank.
Please dial *565*0# using the mobile number registered to your BVN to retrieve it. You may also log into or register on the Online banking platform to see your BVN. It is displayed at the top side of the right pane after logging in.
No, there are no limits, once all documents have been verified, your account functions just like every other regular account
You will be required to provide a Valid ID, Utility bill, and a passport photograph.
You will be required to provide a Valid ID, Utility bill, passport photographs and 2 References from current account holders.
Required documents include the following alongside a duly filled account opening form
In line with regulatory policy, N50 stamp duty charge is applicable for all credit transactions from N10,000 and above except it was sent from your own account. This is however subject to change as may be defined by regulatory bodies.
Account maintenance fee charges apply for debit transactions on current accounts. If you think you are charged on your savings account, please let us know by sending an e-mail to email@example.com and we will immediately review.
Please check the following first.
Please check the following first.
For payment into individual accounts, charge is 2% on excess of 500,000 naira, while payment into Corporate accounts attracts a charge of 3% on the excess of 3million naira. For withdrawal from individual accounts, charge is 3% on the excess of 500,000 naira while withdrawal from Corporate accounts is charged at 5% on the excess of 3million naira. This is however subject to review by regulatory bodies.
Thank you for choosing the ProvidusBank Card. Please click the link Cards to learn more about our Card variants as well as their benefits. You may please send an email to firstname.lastname@example.org or call 070077684387 to make a request.
Please call our Business Concierge team immediately on 070077684387 to block our Card. You may also use the account restriction feature “Report Fraud” if you are currently registered on our Online/Mobile banking platform.
Your card will be made available for pick up within 2– 3 business days depending on the Card types. You will receive an SMS notification informing you when your card is ready for pick up.
Transactions you can make include ATM withdrawals, ATM transfers, ATM airtime recharge, POS transactions as well as Online payments. Please confirm that your online merchant accepts your card type for payment.
Please use the Biometric withdrawal service by following these steps on any of our ATMs.
Free on ProvidusBank terminal using ProvidusBank Cards.
N35 after the 3rd withdrawal count on another Bank’s terminal within a month. This is however subject to change.