FAQs

We are available to help you with any of your banking issues. Do you have a question? There are answers to some frequently asked questions about our products and services and much more.

General FAQs

Please click on the branch locator link to get help.

Please click on Careers option.

We are open from 8am to 4pm, Mondays to Fridays at all our branches. Our Lagos Island branch on Nnamdi Azikiwe / Ali Balogun Junction, Idumota, Lagos is however also open on Saturdays from 9am – 2pm.

FAQs on Personal Online/ Mobile banking and Corporate Internet Banking

Please click on Mobile App and follow the link to download from your App Store or Play Store.

Please click on Internet banking and follow the steps to register

That’s easy! please click on “Forgot password” option on the Log in page and follow the steps. 

Please note that the OTP is sent to your registered mobile number. Kindly click on the “Resend” option to re-push or contact businessconcierge@providusbank.com for account information update, if you can no longer access your registered mobile number.

Please call our Business Concierge team on 070077684387 for prompt assistance.

This is the 4-digit PIN you created during registration. You can however get a new PIN by following the “Forgot transaction PIN” steps on your mobile application. You can also change an existing transaction PIN on the same Menu Option.

This is a 5 or 6-digit number provided to you at account opening. For assistance retrieving this, please send an e-mail to businessconcierge@providusbank.com

Please click on the “Report Fraud” option on your online or mobile platform to immediately restrict your account. Also send an e-mail to frauddesk@providusbank.com or call 070077684387 to report this.

You can transfer up to 5million naira daily from your individual account using the online or mobile platform. You can transfer up to 100,000,000 naira daily using the Corporate internet banking platform.

Please fill the limit increase indemnity form and return to us to increase your limit. Please contact us via businessconcierge@providusbank.com for assistance.

N10 for up to N5,000 plus 7.5% VAT on the charge

N25 for N5001 – N50,000 plus 7.5% VAT on the charge

N50 for N50,000 and above plus 7.5% VAT on the charge

This is however subject to change

A notification of successful transfer with a corresponding debit most likely confirms the transfer was successfully sent to the beneficiary the instant you got the alert. You can however request the proof of transfer (Session ID) from our Business Concierge team and send to the beneficiary for confirmation from his/her Bank.

FAQs on Account Opening

Thank you for your interest in banking with us. Please click the link Open an account and follow the steps required. You may also visit any of our branches to open an account. Please click on the branch locator link to get help.

Please dial *565*0# using the mobile number registered to your BVN to retrieve it. You may also log into or register on the Online banking platform to see your BVN. It is displayed at the top side of the right pane after logging in.

No, there are no limits, once all documents have been verified, your account functions just like every other regular account

You will be required to provide a Valid ID, Utility bill, and a passport photograph.

You will be required to provide a Valid ID, Utility bill, passport photographs and 2 References from current account holders.

Required documents include the following alongside a duly filled account opening form

  • 2 Corporate Account Referees
  • Recent Utility bill for signatories and for the office (Not older than 3 months)
  • Valid ID and Passport Photographs of all signatories
  • TIN (Tax Identification Number)
  • CAC documents
  • Details of directors including BVN and valid IDs
  • Board Resolution

Please visit any our branch closest to you or contact us via businessconcierge@providusbank.com. Please see link Branch locator to find a list of our branches.

FAQs on Account Operations

In line with regulatory policy, N50 stamp duty charge is applicable for all credit transactions from N10,000 and above except it was sent from your own account. This is however subject to change as may be defined by regulatory bodies.

Account maintenance fee charges apply for debit transactions on current accounts. If you think you are charged on your savings account, please let us know by sending an e-mail to businessconcierge@providusbank.com and we will immediately review.

Please check the following first.

  • That you have not activated the “Do not disturb (DND)” option on your mobile line? To re-activate it, please send “ALLOW” to 2442 and confirm SMS alert after the next transaction.
  • That you have not created a rule which moves your SMS alert to a Junk/Spam/ Blocked messaged folder on your mobile device. To confirm, please check “Settings” on your “Messages” Option then click on the folder to confirm.
  • If you have checked these and still do not receive alerts, please send an e-mail to businessconcierge@providusbank.com or call 070077684387 for assistance

Please check the following first.

  • That you have not received the e-mail alert in your junk or Spam folder
  • That your mailbox is not full
  • That there are no rules that has stopped your email alerts from coming through
  • If you have checked these and still do not receive alerts, please send an e-mail to businessconcierge@providusbank.com or call 070077684387 for assistance

For payment into individual accounts, charge is 2% on excess of 500,000 naira, while payment into Corporate accounts attracts a charge of 3% on the excess of 3million naira. For withdrawal from individual accounts, charge is 3% on the excess of 500,000 naira while withdrawal from Corporate accounts is charged at 5% on the excess of 3million naira. This is however subject to review by regulatory bodies.

FAQs on Cards

Thank you for choosing the ProvidusBank Card. Please click the link Cards to learn more about our Card variants as well as their benefits. You may please send an email to businessconcierge@providusbank.com or call 070077684387 to make a request.

Please call our Business Concierge team immediately on 070077684387 to block our Card. You may also use the account restriction feature “Report Fraud” if you are currently registered on our Online/Mobile banking platform.

Your card will be made available for pick up within 2– 3 business days depending on the Card types. You will receive an SMS notification informing you when your card is ready for pick up.

Transactions you can make include ATM withdrawals, ATM transfers, ATM airtime recharge, POS transactions as well as Online payments. Please confirm that your online merchant accepts your card type for payment.

Please use the Biometric withdrawal service by following these steps on any of our ATMs.

  • Select the “Enter” key
  • Select Biometric withdrawal
  • Follow the instructions displayed on the screen.

Free on ProvidusBank terminal using ProvidusBank Cards.

N35 after the 3rd withdrawal count on another Bank’s terminal within a month. This is however subject to change.

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