Help & Support
How can we help you today?
Browse by topic, or reach a real person — 24 hours a day, 7 days a week.
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What do you need help with?
Frequently asked questions
Apply online in minutes via "Open an Account", or visit any
branch with a valid ID, proof of address and a passport
photograph. Individual account approval is typically instant.
Confirm your daily limit hasn't been reached, the card hasn't
expired, and that international or online usage is enabled if
you're transacting abroad or on the web.
Request a reissue from Internet or Mobile Banking, or visit
any branch. If your card is lost or stolen, block it
immediately via the 24/7 Call Centre.
Use "Forgot Password" on the login page, or call the Call
Centre and we'll reset it once your identity is verified.
Yes — dial *7799# from your registered phone number to bank by
USSD, no internet or data required.
Yes — linked accounts under the same profile can be switched
between from the account picker inside the app.
A valid ID, proof of income (3–6 months' statements or
payslips), and a completed loan application form.
Interest accrues daily on your principal and is paid out at
maturity, or on a schedule agreed when you opened the deposit.
Yes, subject to an early-liquidation charge. Contact your
relationship manager or the Call Centre for the applicable
rate.
Call our 24/7 Call Centre immediately on 070077684387, or
email frauddesk@providusunitybank.com with the transaction details.
Never. Staff will never request your PIN, OTP or full card
number by phone, email or SMS — treat any such request as
fraud and report it.
Call the Call Centre right away to freeze mobile and USSD
access, then change your Internet Banking password from
another device.
Standard SMS/session fees from your telecom provider may
apply. ProvidusUnity Bank does not separately charge for USSD
access.
No — personal current and savings accounts carry no monthly
maintenance fee. Standard card and regulatory charges (e.g.
stamp duty) apply per CBN guidelines.
Request a detailed e-statement from Internet Banking, or ask
any branch for an itemised charges breakdown.
Choose "Feedback & Complaints" as your reason on our
Contact page — every complaint
gets a reference number and a resolution timeline.
Most complaints are resolved within 5 business days; complex
disputes may take up to 14 days, with regular updates along
the way.
Yes — reference your complaint number and ask to escalate to a
service quality lead via the Call Centre or Contact page.
No results found
Try a different search term, or contact us directly.
Spotted something suspicious? Don't wait.
Report a fraudulent transaction, a lost card, or a phishing attempt to our dedicated Fraud Desk — available around the clock.
Still Stuck?
Talk to a real person, any time.
If the help centre didn't answer it, our team will — by call, chat or message.