FAQS ON PROVIDUSECO MASTERCARD

Q: What is ProvidusEco?

A: The ProvidusEco is a card produced using eco-friendly materials (Ecozen and wood) instead of plastic as obtained with other cards.

Q: What is EcoZen?

A: ECOZEN is an eco-friendly copolyester derived from natural materials which aims to rethink the way materials are handled with clean and innovative technology thus enabling environmental protection.

Q: What is the highlight of the ProvidusEco?

A: This initiative gives our customers a chance to protect the Earth and be part of the rebuild. A Tree is planted to reforest the earth for every card issued.

Q: What class of card is the ProvidusEco?

A: The ProvidusEco is a Platinum debit MasterCard.

Q: What accounts can a ProvidusEco card be issued on?

A: The ProvidusEco card can be issued on both Naira and USD (Inflow and PTA) accounts.

Q: How many designs of the ProvidusEco are available to customers? There are two designs available to customers, either Formica or Wood Splash. Can a non-customer get the card?

A: Yes, customer needs to Providus Bank account.

Q: How long does it take for the ProvidusEco to be issued?

A: Cards are issued between 3-5 business days.

Q: Do the same features and benefits of the Platinum MasterCard apply to the ProvidusEco

A: Yes, ProvidusEco is only issued on the Platinum MCD variant and as such they have the same features in terms of use and cost. B: Benefits can be gotten on www.priceless.com Other benefits include; Free access to Gabfol lounges at Lagos & Abuja airport terminals. Free access to Bi-Courtney Lounge at MMA2. Discounts at local merchant outlets e.g. Tino Electronics, Hotel Reno, Dutch Flowers, Dro health, Swiss International Hotel: The Vistana, Sari signature, Pricecut.com etc.

Q: How can a customer request for ProvidusEco?

A: Customers can request for the ProvidusEco through the following methods: At the nearest Branch of their choice Through their RM Through Business Concierge

Q: Can customers with an existing card still request to have the ProvidusEco?

A: Yes

Q: What is the enrolment fee of the ProvidusEco?

A: The enrolment fee is a follow; ProvidusEco Platinum Naira Mastercard: The issuance fee is N1,000, however a lifestyle membership enrollment fee of N4,000 applies on issuance. ProvidusEco Platinum GBP Mastercard: The issuance fee is free, however a lifestyle membership enrollment fee of GBP30 applies on issuance.

Q: Can customers get a non-PAN ProvidusEco?

A: Yes

Q: On Which channel(s) can customers use ProvidusEco card?

A: Customers can carry out seamless transactions on POS, Web and ATM anywhere in the World with the ProvidusEco.

Q: How much will be charged if ProvidusEco Platinum Mastercard is used?

A: Transactions with the card on POS & Web channels are free while the following charges apply for ATM withdrawal: Local ATM Withdrawal: Customers pay #35 after the first 3 withdrawals of the month using other Bank’s ATM. International ATM Withdrawal: Fees will apply based on ATM use internationally.

Q: Can I check available lounges at the Airport just before I embark on a trip?

A: Yes. Simply download the loungekey App from Android/IOS store and enrol the ProvidusEco.

Q: I want to know more, who do I contact?

A: Kindly contact our Concierge via Businessconcierge@providusbank.com or call 0700PROVIDUS/070077684387, 012367720