FAQS ON PROVIDUSECO MASTERCARD
Q: What is ProvidusEco?
: The ProvidusEco is a card produced using eco-friendly materials (Ecozen and wood) instead of plastic as obtained with other cards.
Q: What is EcoZen?
ECOZEN is an eco-friendly copolyester derived from natural materials which aims to rethink the way materials are handled with clean and innovative technology thus enabling environmental protection.
Q: What is the highlight of the ProvidusEco?
: This initiative gives our customers a chance to protect the Earth and be part of the rebuild. A Tree is planted to reforest the earth for every card issued.
Q: What class of card is the ProvidusEco?
: The ProvidusEco is a Platinum debit MasterCard.
Q: What accounts can a ProvidusEco card be issued on?
: The ProvidusEco card can be issued on both Naira and USD (Inflow and PTA) accounts.
Q: How many designs of the ProvidusEco are available to customers?
- There are two designs available to customers, either Formica or Wood Splash.
- Can a non-customer get the card?
- A. Yes, customer needs to Providus Bank account.
: How long does it take for the ProvidusEco to be issued?
Cards are issued between 3-5 business days.
Q: Do the same features and benefits of the Platinum MasterCard apply to the ProvidusEco
: Benefits can be gotten on www.priceless.com
Other benefits include;
Q: How can a customer request for ProvidusEco?
- Free access to Gabfol lounges at Lagos & Abuja airport terminals.
- Free access to Bi-Courtney Lounge at MMA2.
- Discounts at local merchant outlets e.g. Tino Electronics, Hotel Reno, Dutch Flowers, Dro health, Swiss International Hotel: The Vistana, Sari signature, Pricecut.com etc.
: Customers can request for the ProvidusEco through the following methods:
- At the nearest Branch of their choice
- Through their RM
- Through Business Concierge
- Can customers with an existing card still request to have the ProvidusEco?
Q: What is the enrolment fee of the ProvidusEco?
The enrolment fee is a follow;
ProvidusEco Platinum Naira Mastercard: The issuance fee is N1,000, however a lifestyle membership enrollment fee of N4,000 applies on issuance.
ProvidusEco Platinum Dollar Mastercard: The issuance fee is free, however a lifestyle membership enrollment fee of $50 applies on issuance.
Q: Can customers get a non-PAN ProvidusEco?
Q: On Which channel(s) can customers use ProvidusEco card?
Customers can carry out seamless transactions on POS, Web and ATM anywhere in the World with the ProvidusEco.
: How much will be charged if ProvidusEco Platinum Mastercard is used?
: Transactions with the card on POS & Web channels are free while the following charges apply for ATM withdrawal:
Local ATM Withdrawal:
Customers pay #35 after the first 3 withdrawals of the month using other Bank’s ATM.
International ATM Withdrawal:
Fees will apply based on ATM use internationally.
Q: Can I check available lounges at the Airport just before I embark on a trip?
: Yes. Simply download the loungekey
App from Android/IOS store and enrol the ProvidusEco.
Q: I want to know more, who do I contact?
Kindly contact our Concierge via Businessconcierge@providusbank.com
or call 0700PROVIDUS/070077684387, 012367720